These Terms & Conditions govern your use of the UVAA website and the purchase of products from UVAA, a brand owned and operated by Yuvan Groups. By accessing this site or placing an order, you agree to be bound by these terms.
UVAA is a premium sleep brand designed in India and manufactured at our own factory in Tiruchirappalli, Tamil Nadu. All products are sold directly by UVAA / Yuvan Groups, factory-direct, unless otherwise stated.
All orders are subject to product availability and confirmation of the order price. UVAA currently accepts Cash on Delivery (COD) only — no card, UPI or online payment details are collected or stored by UVAA at any point in the ordering process.
UVAA currently delivers and installs within Tiruchirappalli and the surrounding service area — see our Delivery & Service Area page for coverage and to check your pincode. Delivery timelines are estimates and may vary by location.
UVAA's liability is limited to the value of the product purchased. UVAA is not liable for indirect or consequential damages arising from product use.
These terms are governed by the laws of India, with courts in Tamil Nadu having exclusive jurisdiction.
For questions about these terms, contact [email protected].
This Privacy Policy explains what information UVAA collects when you use this website or place an order, and how that information is used.
UVAA does not collect or store card, UPI or banking details, because the only payment method currently offered is Cash on Delivery.
Your information is used to fulfil and deliver your order, provide order tracking and customer support, maintain your account and wishlist, and check delivery serviceability for your pincode. We do not sell your personal information to third parties.
Order and account records are retained for as long as your account is active or as required to meet legal and warranty obligations.
You may request access to, correction of, or deletion of your personal data by contacting [email protected]. Guest checkout orders can be looked up without an account via our Order Tracking page using your order number and the contact details used at checkout.
Since UVAA currently accepts Cash on Delivery only, there is no online payment to refund at the time of ordering — refunds apply to amounts already collected on delivery, for eligible returns or the 100-night trial.
If you return an eligible mattress within its 100-night trial period, UVAA arranges a free pickup and processes a full refund of the amount paid on delivery, within 7 business days of pickup.
For approved returns or replacements outside the trial window, see our Return & Replacement Policy below for eligibility. Approved refunds are processed within 7 business days of the item being received back at our facility.
Refunds are paid via bank transfer to an account you provide, since the original payment was Cash on Delivery rather than a card or wallet that could be automatically reversed.
Because every UVAA order is built to order at our Tamil Nadu factory, cancellation windows are shorter than for stocked goods.
Orders can be cancelled free of charge before production has started. Contact us as soon as possible after ordering via WhatsApp, phone, or [email protected] with your order number.
Once your mattress or product has entered production, it can no longer be cancelled, since it is being built specifically for your order (including any custom size). It remains covered by the 100-night trial once delivered.
Custom-size quotes and orders cannot be cancelled once production begins, as these are non-standard builds made specifically to the dimensions you provided.
Eligible mattresses can be returned for any reason within 100 nights of delivery. We arrange a free pickup and issue a full refund — no restocking fee, no questions asked.
If your order arrives damaged or doesn't match what you ordered, contact us within 48 hours of delivery with your order number and photos, and we'll arrange a free replacement or pickup and refund.
Custom-size orders, and products showing signs of misuse, stains, or damage not present at delivery, are not eligible for the trial return — see the Warranty Policy below for what is covered instead.
Look up your order on our Order Tracking page, or contact us via WhatsApp, phone, or [email protected] with your order number.
UVAA currently delivers and installs within Tiruchirappalli and the surrounding district — check your pincode on our Delivery & Service Area page before ordering.
Every UVAA product is delivered flat, in a box — never vacuum-compressed or roll-packed — so it's ready to use immediately, with free installation by our in-house delivery team.
Estimated delivery windows are shown at checkout and on the product page based on your pincode, since production and delivery times vary by serviceable area.
Delivery and installation are free within our serviceable area.
Every UVAA mattress carries a 10-year warranty from the date of delivery, covering:
Contact us via WhatsApp, phone, or [email protected] with your order number and photos of the issue. We will inspect and, if covered, repair or replace the product at no cost.
Product images are for illustration; actual color and texture may vary slightly due to display settings and lighting. Comfort and firmness are subjective — the same product may feel different to different sleepers, which is why we offer a 100-night trial rather than relying solely on descriptions.
Every effort is made to keep product, pricing and availability information on this site accurate and up to date; UVAA reserves the right to correct errors, including pricing errors, at any time.
UVAA is committed to making this website usable for as many people as possible, including people with disabilities. We aim to follow recognized accessibility guidelines in the site's design, including readable text sizing, sufficient color contrast, and keyboard-navigable controls.
If you experience any difficulty accessing content or using any feature of this site, please contact us at [email protected] so we can address it.